No, I really mean it.
Yesterday, neighbors and I piled our three kids into a wagon and paraded to a playground. The three-year-old announced she had to go (you know…go), so I took her to my favorite coffee shop, Rowster. The toddler and his other friend stayed behind to continue making car noises near one another.
Feeling slightly bashful about using the bathroom without making a purchase, I introduced my pint-sized companion to the owner. I announced I’d forgotten my wallet, but managed to bring my son’s Epi-pens with me. This is what’s known, scientifically, as a DOUBLE FAIL. Epinephrine is known to be effective only when kept around and used by the person who needs it. And wallets aren’t helpful at home.
The owner responded, “Epi-pens? Who’s got the problem? Your kid? Nuts? Ugh. Do you want something? What do you want? You can just pay for it later.”
Blink. Blink. Blink.
It was like taking a time machine back to the 1930s. People had tabs. Business owners knew community members. There was trust!
I got a cappuccino, and it was extra delicious.
Fast forward to nap time. I turned to new house duties. Namely, tracking down a large sample paint chip I ordered three weeks ago. No word at Home Depot. Foot tapping at Home Fine In The Tub. I must be clear. I am in love with this paint company, YOLO Colorhouse. They are eco-minded, and dreamy, and I eat up their brand. Yum, yum. I’m not just waiting for any paint chip, I am waiting for Water .02, which could change our lives.
I decided to drop YOLO Colorhouse a line. They can’t do anything about Home Depot’s delay or service. But when you’re a niche company that seems to care, you want to know how your product is handled, right? Maybe not, but I would.
Well, guess what, y’all? Kim (a person!) got back to me lickety split. She’d looked up my Home Depot order and wrote to say, “Hey, thanks for telling us. That’s not normal, and we’ll fix it for you. I just dropped a sample to you in today’s mail.”
A cappuccino on credit AND a free paint chip? This. This is how to do business. May our journey into homeownership continue to reveal such awesomeness.